Refund Policy
30-Day Results or Your Money Back Guarantee
At CelluSmooth, we believe every woman deserves to feel confident in her own skin. That's why we back our Anti-Cellulite Firm & Tone Tool with our comprehensive 30-Day Money-Back Guarantee.
Our Promise to You: We're so confident in the CelluSmooth device's ability to deliver visible results that we guarantee you'll see a significant improvement in your cellulite and skin texture within 30 days, or we'll refund your entire purchase - no questions asked.
How Our 30-Day Guarantee Works
What's Covered:
- Full 30 days from your delivery date to try the CelluSmooth device
- Complete refund if you don't see visible cellulite reduction
- Full refund if you're unsatisfied for any reason
- No restocking fees or hidden charges
Getting Your Refund:
- Contact our customer care team at info@cellusmooth.store within 30 days of delivery
- Provide your order number and reason for return (optional)
- Receive your prepaid return shipping label via email
- Package and send back your device using our provided label
- Receive your full refund within 5-7 business days of our receiving the returned item
Refund Process Details
Timeline:
- Refund requests must be initiated within 30 days of delivery
- Items must be returned within 10 days of receiving return authorization
- Refunds processed within 5-7 business days after we receive your return
Condition Requirements:
- Device must be in original condition with all accessories included
- Original packaging preferred but not required
- Normal wear from testing is acceptable
What Gets Refunded:
- Full product purchase price
- Original shipping costs (for defective items only)
- We cover return shipping with our prepaid label
Contact Information
Customer Care Team: Email: info@cellusmooth.store Response time: Within 24 hours on business days
Mailing Address for Returns: CelluSmooth Returns Department [Address to be provided with return authorization]
Additional Terms
Exchanges: We currently offer refunds only. For a replacement due to defects, please process a return and place a new order.
International Orders: International customers are responsible for return shipping costs and any customs fees. Refunds will be processed in the original currency.
Processing Time: Refunds will appear on your original payment method within 5-7 business days. Bank processing times may vary.
Questions? Our customer care team at info@cellusmooth.store is here to help make your return process as smooth as possible.