Refund Policy

30-Day Results or Your Money Back Guarantee

At CelluSmooth, we believe every woman deserves to feel confident in her own skin. That's why we back our Anti-Cellulite Firm & Tone Tool with our comprehensive 30-Day Money-Back Guarantee.

Our Promise to You: We're so confident in the CelluSmooth device's ability to deliver visible results that we guarantee you'll see a significant improvement in your cellulite and skin texture within 30 days, or we'll refund your entire purchase - no questions asked.

How Our 30-Day Guarantee Works

What's Covered:

  • Full 30 days from your delivery date to try the CelluSmooth device
  • Complete refund if you don't see visible cellulite reduction
  • Full refund if you're unsatisfied for any reason
  • No restocking fees or hidden charges

Getting Your Refund:

  1. Contact our customer care team at info@cellusmooth.store within 30 days of delivery
  2. Provide your order number and reason for return (optional)
  3. Receive your prepaid return shipping label via email
  4. Package and send back your device using our provided label
  5. Receive your full refund within 5-7 business days of our receiving the returned item

Refund Process Details

Timeline:

  • Refund requests must be initiated within 30 days of delivery
  • Items must be returned within 10 days of receiving return authorization
  • Refunds processed within 5-7 business days after we receive your return

Condition Requirements:

  • Device must be in original condition with all accessories included
  • Original packaging preferred but not required
  • Normal wear from testing is acceptable

What Gets Refunded:

  • Full product purchase price
  • Original shipping costs (for defective items only)
  • We cover return shipping with our prepaid label

Contact Information

Customer Care Team: Email: info@cellusmooth.store Response time: Within 24 hours on business days

Mailing Address for Returns: CelluSmooth Returns Department [Address to be provided with return authorization]

Additional Terms

Exchanges: We currently offer refunds only. For a replacement due to defects, please process a return and place a new order.

International Orders: International customers are responsible for return shipping costs and any customs fees. Refunds will be processed in the original currency.

Processing Time: Refunds will appear on your original payment method within 5-7 business days. Bank processing times may vary.

Questions? Our customer care team at info@cellusmooth.store is here to help make your return process as smooth as possible.